There are two types of computer user. There are wised-up geeks who use open source software, type command lines like it’s in their blood, and talk a completely different, totally inaccessible language from the other type of user, who they mainly consider to be losers. This other user may have bought their computer on the recommendation of the guy in PC World, who also tried to sell them support for two years at a special price of 12.99 a month. They then try to run it with the pre-packaged closed-source trash-ware it comes with – the kind of software that wants to control you more than you controlling it. Some of these second type of users have bought a Mac, because, as proven by the fact that it’s eye-wateringly expensive, it simply works. Except when they get it home they realize it doesn’t.
A friend of mine, despite being a smart and creative person doing a master’s in London, was a “loser user”. When trying to download a torrent on her Mac through the official search engine Safari, she was getting a .exe file (don’t ask me why). When she tried to play videos, she found most of them would not through the proprietary Quicktime player. The solution? To start to liberate her machine – use open source Firefox or closed-source, but more functional, Google Chrome as browser. Bingo, torrent files downloading films in Transmission. Use vlc as media player. Same result, every video file playing. As for Windows users, my reply is simple, but a bit more radical: “I won’t fix your broken Windows computer, but I will help you install Ubuntu on it.” Nobody I have done this for has ever felt the need to web-surf on Windows again.
My point here is this. Let’s close the gap between the smart geeks, who would find my advice crass and obvious, and the general users, who are victims of corporate software and the enclosure of the internet, and who react with joy and relief when they start to liberate themselves just a little bit. Let’s begin by helping them to install and use some really basic stuff, and take the opportunity to explain about open source and the open internet.